Privacy Policy

PRIVACY POLICY

Last updated: 21 August 2026

Directive Office Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, place an order, contact us or subscribe to marketing communications.

1. WHO WE ARE

Directive Office Ltd

Company Number:
2635683

VAT Registration Number:
577 6891 71

Registered Office:

4th Floor, 399–401 Strand
London
WC2R 0LT
United Kingdom

Trading / Head Office:

151–161 Tunnel Avenue
London
SE10 0PW
United Kingdom

Email:
bartsirons@gmail.com

Telephone:
+44 (0)20 7536 0777

2. INFORMATION WE MAY COLLECT

Depending on how you use our website, we may collect:

- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order information
- Payment-related information
- Customer service communications
- Marketing preferences
- Website usage information
- Device and browser information
- Cookie information

3. HOW WE USE YOUR INFORMATION

We may use your information to:

- Process and fulfil orders
- Arrange delivery
- Process returns and refunds
- Respond to customer enquiries
- Provide customer support
- Process payments
- Prevent fraud and protect our website
- Maintain business and accounting records
- Improve our website and services
- Send marketing communications where legally permitted

4. LEGAL BASIS

Depending on the circumstances, personal information may be processed because:

- It is necessary to perform a contract with you
- It is necessary to comply with a legal obligation
- You have provided consent
- It is necessary for our legitimate interests where those interests are not overridden by your rights

5. MARKETING

Where you subscribe to marketing communications, we may send information about products, promotions, new arrivals and other relevant updates.

You may unsubscribe from marketing communications at any time.

6. PAYMENT PROVIDERS

Payments may be processed by third-party payment service providers.

Where applicable, those providers may process payment information in accordance with their own privacy and security policies.

7. DELIVERY AND SERVICE PROVIDERS

We may share relevant information with service providers where necessary to fulfil an order, including delivery providers, payment providers, ecommerce providers, hosting providers and IT service providers.

8. DATA RETENTION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax and business record requirements.

9. YOUR RIGHTS

Depending on the circumstances, you may have rights concerning your personal information, including:

- The right to request access
- The right to request correction
- The right to request deletion where applicable
- The right to request restriction of processing
- The right to object to certain processing
- The right to withdraw consent where applicable
- The right to data portability where applicable

10. COOKIES

Our website may use cookies and similar technologies.

Strictly necessary cookies may be required for the website to function.

Where required, consent will be obtained before using non-essential cookies.

Please see our Cookie Policy for more information.

11. SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

12. CONTACT

If you have questions about this Privacy Policy or your personal information, please contact:

bartsirons@gmail.com

Directive Office Ltd

151–161 Tunnel Avenue
London
SE10 0PW
United Kingdom

+44 (0)20 7536 0777