Returns & Refunds Policy

RETURNS & REFUNDS POLICY

Last updated: 21 August 2026

We want our customers to have a straightforward and transparent returns experience.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

1. 30-DAY RETURN POLICY

For eligible second-hand, used, refurbished or pre-owned furniture products, we offer a 30-day return period.

Customers may request a return within 30 days of receiving the product, subject to the conditions set out below.

This 30-day policy is an additional commercial return policy and does not reduce or replace any statutory rights available to consumers.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

bartsirons@gmail.com

Please include:

- Order number
- Customer name
- Product name
- Delivery address
- Reason for the return
- Photographs where appropriate

We will provide return instructions after reviewing the request.

3. CONDITION OF RETURNED FURNITURE

Returned furniture should be in substantially the same condition as when delivered, subject to reasonable inspection and handling.

Customers should take reasonable care of the furniture while it is in their possession.

Where a product has been damaged, materially altered or used beyond what would reasonably be necessary to inspect the product, any applicable deduction will be handled in accordance with applicable law.

4. RETURN OF SECOND-HAND OR PRE-OWNED FURNITURE

Second-hand, used, refurbished and pre-owned furniture may be returned within 30 days where the product is eligible for return under this policy.

The condition of returned furniture will be assessed against the condition in which it was supplied.

This does not affect statutory rights concerning goods that are faulty, not as described or otherwise do not conform to the contract.

5. CUSTOM AND MADE-TO-ORDER FURNITURE

Custom-made, personalised or made-to-order furniture is not eligible for return for change of mind where permitted by applicable law.

This includes products specifically ordered, configured or manufactured according to the customer's requirements.

Before purchase, the applicable non-returnable status will be clearly identified on the product page or otherwise communicated to the customer.

This exclusion does not apply where the product is faulty, damaged, misdescribed or otherwise does not conform to the contract.

6. RETURN COSTS

Where a customer uses our 30-day commercial return policy for a change-of-mind return, return arrangements and any applicable return costs will be communicated when the return is approved.

For large or bulky furniture, customers may need to arrange and pay for return transportation unless otherwise stated.

Where applicable UK consumer law requires us to bear a particular cost, the statutory requirement will apply.

7. REFUNDS

Once an eligible returned product has been received and assessed, we will process the applicable refund.

Refunds will normally be made using the original payment method.

Where a statutory refund is required, it will be processed within the timeframe required by applicable law.

8. FAULTY OR DAMAGED PRODUCTS

If your furniture is faulty, damaged, incorrect or not as described, please contact us.

Your statutory consumer rights are not affected by this policy.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction or refund.

9. NON-RETURNABLE PRODUCTS

The following products may not be eligible for change-of-mind returns:

- Custom-made furniture
- Personalised furniture
- Made-to-order products
- Products specifically configured according to customer requirements

Any such restriction will be stated clearly before purchase.

10. NO STORE COLLECTION RETURNS

We do not currently operate a store collection service.

Return arrangements will be provided by our customer service team.

11. CONTACT

Returns Department

Email:
bartsirons@gmail.com

Telephone:
+44 (0)20 7536 0777